make a point of providing you with all the details regarding the
journey description and activity level. On the other hand, an active
commitment is expected from every member of the group, in order to
ensure a smooth and successful journey.
registering for one of our travel, the customer bindingly accepts the
General Terms and Conditions of Sale. Each customer must complete a
registration form. The booking is definitively recorded when the
customer has settled the payment of a deposit of 30 % of the total
travel price (subject to availability at the time of registration). In
case of short term bookings – within 30 days prior to the travel
departure – the full travel price is due immediately. Payments can be
settled via bank transfer (SWIFT code/IBAN number) or online, directly
from our website (soon available). You will receive an email with a
booking confirmation as quickly as possible
your booking is registered, we send you an email with the invoice.
Full payment is required at least 30 days before your arrival. If the
customer does not settle the payment of the travel price within the
period agreed upon, Ujung Kulon Tourism reserves the right to cancel the
booking free of charge.
for any reason, you decide to withdraw from a journey, the amount
already paid will be refunded subject to the following exceptions:
Cancellation up to 30 days prior to the agreed beginning of the
journey: No cancellation fees. Unless you have given a written agreement
to pay for additional tailor-made services (hotel, internal flights,
activities). In that case, you shall be charged the corresponding amount
Cancellation between the 30th and 21st day prior to the agreed
beginning of the journey: You will be charged 30 % of the travel price,
in addition with every non-refundable expense for additional services
booked on request (internal flights, site entrance tickets, activities)
Cancellation less than 20 days to the agreed beginning of the
journey: You will be charged 70 % of the travel price, in addition with
every non-refundable expense for additional services booked on request
(internal flights, site entrance tickets, activities)
Any cancellation shall be notified in writing (email, letter or fax).
Notice of cancellation will be effective upon receipt by us of your
written communication. All the cancellation conditions will be specified
on your booking confirmation.
it comes apparent at an earlier point in time that the minimum number
of participants cannot be reached for a travel, Ujung Kulon Tourism is
to exercise his right of withdrawal immediately. In such a situation,
you will be informed of the cancellation of your travel no later than 21
days prior to the agreed beginning of the journey. Ujung Kulon Tourism
can also cancel a travel in case of circumstances amounting to "force
majeure": volcanic eruption, civil disturbances, strikes, weather and
climate conditions, travellers’ security… In such cases, you are
immediately refunded any payments on the travel price; however, you
shall not be entitled to any compensation.
PERSONAL TRAVEL INSURANCE
recommend that you take out personal insurance for your travel with
Ujung Kulon Tourism , as soon as your booking is confirmed. We kindly
request you to send us the information related to your insurance
contract (name of the company, name of the contract, insurance policy
number, telephone number) and to bring it along with you during the
PRICES AND PRICE REVISION
group travel prices on our website have been calculated for the
indicated number of participants for each trip. The price list is
confirmed after the booking. If the number of participants is lower than
expected, an additional payment charge might be applied. For each
travel and program, we mention the price per person – valid for the
minimum number of participants – and we provide you with detailed
explanations about the services included or not. Any change in the
exchange rates or in the price of travel services in particular
regarding the cost of the fuel, might entail price revision.
ADMINISTRATIVE AND HEALTH REQUIREMENTS
Kulon Tourism is no substitute for the individual responsibility of
each participant. It is the responsibility of the customer to comply
with the country regulation and formalities concerning health, customs
and police at any moment during the journey. Under no circumstances
should Ujung Kulon Tourism liability prevail over the individual
responsibility of the customer, who must ensure to obtain any necessary
travel documents before departure (passport, visa, health requirements).
The practical information contained in the technical sheet we provide
you are indicative and given for reference. Before departure, you should
check with the authorities concerned (Embassy or Consulate) for the
exact requirements for your chosen tour and date of travel. If you fail
to do so, Ujung Kulon Tourism shall not be liable for any cost, loss or
damage which you suffer.
LIMITATION OF LIABILITY
shall not be held responsible for the following situations: if a
participant is unable to present the required documents in time; in case
of documents invalidity or loss; in case of unforeseeable and
unavoidable circumstances due to strikes, social events, weather
conditions etc. If a participant fails to join a tour, joins it after
departure, or leaves it prior to its completion, no refund will be made.
Information provided in our technical sheets are given indicatively
and we reserve the right to modify them at any time
ACCEPTANCE OF RISKS
participant acknowledges that the nature of the trip is adventurous
and that participation involves a degree of personal risk, in
particular because of the relative isolation from major medical centers.
Our customers acknowledge that their decision to travel is made in
light of consideration of this information and commit themselves not to
hold Ujung Kulon Tourism , our guides or the different providers
responsible for any incident that may occur. While we endeavor to
operate all trips as described, if the circumstances so require - in
particular when it is about protecting travellers security, for climatic
reasons or unexpected events - Ujung Kulon Tourism reserve the right
to bring changes to the trip, directly or through the group leader.
These changes could regard transportation, accommodation, itinerary,
date and time of departure; without participants being able to claim any
compensation. Each participant must comply with the prudential
regulations and follow the group leader guidelines. Ujung Kulon Tourism
shall not be held responsible for incidents caused by the recklessness
of an individual. If a member is considered a potential danger for the
security of the group or the well-being of the participants, Ujung Kulon
Tourism reserves the right to expel the person from the group without
any compensation. Underage participants remain permanently under the
responsibility of the holder of the parental authority or the
representative designated for the duration of the travel.
remain permanently under the responsibility of the costumers. Don’t
ask the group leader to watch over them, it will be physically
impossible for him. The maximum authorized weight allowed for luggage
differs according to airlines. Make sure to check directly with the
airline the luggage policy. During the transportation, the airline is
the only responsible for your luggage. In case of loss, delay or damage
of your luggage, you shall rely on the airline to undertake the
necessary steps. Your luggage is often carried by rudimentary means
(van, 4x4 roof racks). In case of damage, Ujung Kulon Tourism shall not
consider any complaint.
ASSIGNMENT OF THE CONTRACT
In case of assignment of the contract by the customer to an assignee, modification and cancellation conditions apply.